Carl's Wash and Service Center

Ryan Ballard 2 months ago

This is the first time I have been here. The Manager is professional and polite and the prices for a transmission flush are reasonable. I will be returning for other services they offer and you get a free car wash voucher with certain services.

Shawn Farris Edited 2 months ago

They try to take advantage of people , they will lie and tell you things are bad that aren't bad. I would avoid this place if you need an inspection or something worked on. I am adding to this post due to the response from the owner, who says they could demonstrate the broken part , well, that's the issue.There was no broken part that you were trying to replace. It seems to me more like you were trying to take advantage of someone that didn't know any better. When the car was brought home and inspected, guess what there was no broken parts. Yes, I would have loved to have the state police there when you did this.That would have been interesting to see what your explanation would have been. Or magically, there would have been no broken parts.

Great Reviews 2 months ago

Carl's is frustrating, there a great place but when something bad happens it's usually, I see or hear nothing problem. I recently had my oil changed there and the guy didn't attach the air filter box correctly to the engine. He replaced the cab filter and now I feel I need to make sure he did. I also could be wrong but the oil does look mildly old for a month old change but it was the cheaper oil. I hope this was an oversight as cars cost a lot of money, we put our trust in you. Love there car wash. I did not return to the store to fix. It would be helpful for mechanics to record there interaction with engine.

emman uela 4 months ago

Came here to get my son’s ABS sensor replaced . They took the car in and diagnosed it in no time as well as keeping up posted with every step . They for got the part to get it fixed and we were out the door before 3:00pm . The staff is extremely friendly and attentive and answer questions promptly. But we all know cars have their own mind. Soonest we left the light came back on and we had to go back . But this is when great costumer service comes in . Without any hesitation they took my son’s car right back to the shop and dug deeper in to as to why and rectified the problem . I also witnessed that other costumers were treated with the same respect. Thats what good costumer service is all about . 5 stars from us

Franek Kulik 10 months ago

Did not have oil filter in stock, even though I told them the vehicle and engine type when booking the appointment. Also failed my vehicle on state inspection for something that wasn’t actually needing replacement, and attempted to price gouge me for the repair. Took vehicle to regular car dealership and confirmed state inspection passed, and nothing wrong with vehicle. Spoke with management(Zack and Mike) to try and rectify these issues and instead of trying to come to a solution recommended I speak to the state police. Editing to respond to the comically unprofessional response from the company: At no point was I “walking around the shop complaining to others” nor am I “crying about it online,” as alleged. Upon returning to the property, I remained in my vehicle and respectfully requested to speak with the service and oil-change managers. At no time did I raise my voice or act unprofessionally; I conducted myself appropriately throughout the interaction—unlike the employees who addressed me, and later my wife. My intention in returning was simply to resolve concerns regarding an inadequate inspection and an unsuccessful attempt to complete a pre-scheduled oil change. This was